1. Do you provide after-sales service? Rest assured, our commitment to our customers extends beyond the sale with comprehensive after-sales support.
Certainly! At Zhenjiang Zhendi Electric Technology Co., Ltd, we pride ourselves on offering a comprehensive after-sales service that ensures your satisfaction. Should you encounter any issues with our products during their use, please do not hesitate to reach out to us. Our dedicated team is committed to resolving your problems swiftly and efficiently. Rest assured, within the warranty period, any product quality issues will be addressed with either a free replacement or repair, guaranteeing your peace of mind.
2. How can I place an order for your cutting-edge thyristor products?
Placing an order is simple and convenient! You can consult our knowledgeable sales staff online for guidance, send a purchase order directly via email, or connect with us through our dedicated order hotline for immediate assistance.
3. Do you provide samples, and what is the sample charging policy?
Yes, we do offer samples to facilitate your testing needs. For our low-value standard products, we provide free samples, with the customer covering shipping costs. For high-value product samples, we offer attractive discounts, which we are happy to discuss with you on an individual basis to suit your specific requirements.
4. Do you stock SCR Power Regulator products?
We do maintain a stock of some conventional models for your convenience. To check specific inventory levels, please reach out to our sales staff who are ready to assist. For products not in stock, our typical delivery timeframe ranges from 15 to 30 days, ensuring a timely supply for your needs.
5. How can one ascertain if a thyristor is damaged?
To determine potential damage to a thyristor, inspect for anomalies in its forward and reverse blocking voltages. Such irregularities may indicate damage. For precise analysis tailored to specific products, we recommend consulting with our expert engineers who can provide detailed numerical references and professional guidance.